Frequently asked questions

Open the product page. Approved label information is shown there when it is available. Always check the physical package for the information applying to the product you receive.

New or updated products remain unpublished until required product data and an approved image are available.

No. Claims are product-specific and should appear only when their supporting formulation, analysis, certification, or applicable rule has been reviewed.

Online card payment is not currently used. Submit your order or quotation request first. After confirmation, our team issues the appropriate invoice and payment instructions.

Trade volume, destination, availability, tax, or delivery terms can affect the final price. These items must be confirmed by our team before invoicing.

Some products or customer types have a minimum quantity. The applicable quantity is shown on the product or confirmed in the quotation.

Registered customers can use their account. A secure tracking link may also be included in order, quotation, invoice, or support email.

Yes. The shop supports consumer and business enquiries, while trade pricing and delivery are confirmed according to quantity and destination.

Yes, you may submit a trade enquiry. Include your company profile, market or product, expected quantities, location, timeline, and relevant documentation.

Yes, subject to product suitability, destination requirements, quantity, documentation, logistics, and agreed delivery terms.

No. You can browse products and contact us without an account. An account is required for checkout and gives you one place to track commercial activity.

Yes. Use the same email conversation and keep the ticket reference in the subject so the reply can remain connected to the same case.