Privacy Policy
MBAGA FOODLIFE Ltd (“MBAGA”, “we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or contact us.
1. Controller (Company Responsible)
| Company | MBAGA FOODLIFE Ltd |
|---|---|
| Registered Office |
Industrial Area, Bumbogo Gasabo, Kigali City Rwanda |
| info@mbagafoodlife.com | |
| Website | www.mbagafoodlife.com |
2. Scope
This policy applies to our website, communications (including contact forms and email), and related online services where we act as the data controller.
3. What Data We Collect
- Contact data: name, email address, phone number (if provided), message content, and any attachments you send.
- Technical/usage data: IP address (may be partially anonymized), browser type, device information, pages visited, timestamps, referring page.
- Cookie/consent data: consent status and settings (where applicable).
4. Purposes and Legal Bases
We process personal data only when we have a valid reason to do so. Depending on your location and the applicable laws, this may include GDPR principles and relevant Rwandan legal requirements.
| Purpose | Examples of Data | Legal Basis |
|---|---|---|
| Respond to inquiries | Contact form details, email messages | Legitimate interests / steps prior to contract (where applicable) |
| Operate and secure the website | IP address, logs, device data | Legitimate interests (security, fraud prevention) |
| Analytics (optional) | Usage metrics, page views | Consent (where required) or legitimate interests (where permitted) |
| Legal compliance | Records needed for compliance | Legal obligation |
5. Cookies and Tracking
We may use essential cookies required for basic site functions and, optionally, analytics cookies to understand how our website is used. Where required, we request your consent before setting non-essential cookies. For more details, see our Cookie Policy.
6. Contact Forms and Communication
When you contact us via a form or email, we use your details only to respond and manage the communication. Please do not send sensitive personal information unless necessary.
7. Who We Share Data With
We do not sell your personal data. We may share data only when needed for operations, security, or compliance:
- Service providers: hosting, email delivery, analytics (only if enabled), IT/security support (under confidentiality).
- Legal authorities: if required by law or to protect rights and safety.
8. International Transfers
Because we operate internationally, your data may be processed in countries other than your own. Where required, we apply appropriate safeguards to protect personal data in line with internationally accepted standards (including GDPR principles where applicable).
9. Data Retention
We keep personal data only as long as necessary for the purposes described in this policy:
- Inquiries: typically retained for up to 24 months after the last communication, unless a longer period is required for legal reasons.
- Security logs: typically retained for a limited period (e.g., 30–180 days) unless needed for incident investigation.
- Legal obligations: retained as required by applicable law.
10. Your Rights
Depending on your location and applicable law, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion (where applicable)
- Restriction or objection to processing (where applicable)
- Data portability (where applicable)
- Withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact us at info@mbagafoodlife.com.
11. Security
We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. No system is 100% secure, but we continuously improve our safeguards.
12. Children
Our website is not intended for children. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page.